Overview

Infosys Cortex, an Artificial Intelligence (AI)-driven customer engagement platform, transforms contact center operations through purposeful communication and smart decision-making capabilities. It extracts and converts microdata from customer interactions into insights for real-time action.

The extra brain power and continuous coaching provided by Cortex helps agents make better, faster decisions on their journey from new hire to experienced agent. Cortex equips agents with the knowledge, insights and support they need to learn, grow and become better brand ambassadors.

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Insights

Gartner positions Infosys as a leader in IT services for CSPs
Report

Gartner positions Infosys as a leader in IT services for CSPs
White Paper
Digital transformation of customer service centers

Digital transformation of customer service centers

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White Paper

Transforming Contact Centers to Being Resilient: With AI and Automation

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Blog

Contactless service centers will never be out of touch with the human experience

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POV

A Look Inside the Contact Center of the Future

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Leveraging AI Capabilities
White Paper

Leveraging AI Capabilities

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View Point

Rethinking Training the New Age Contact Center Workforce

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What's New

Our Offerings