How a pharmaceutical giant used Artificial Intelligence to drastically improve productivity.
Pfizer, one of the world’s largest pharmaceutical companies was looking to improve overall IT operations efficiency while driving continuous cost savings.
The AI platform offered by Infosys was an optimum solution for this business challenge. It – aggregated organizational data from across the company – people, processes and legacy systems – and integrated this into a self-learning knowledge base. The next step was to automate repetitive business and IT processes.
By leveraging Infosys Nia, there were visible improvements across a spectrum of Pfizer’s operations - improved compliance, increased application availability, ad-hoc report generation, automated stakeholder communication and standardized user management.
The result?
10%
reduction in total cost of ownership
17+
business processes automated
100%
FDA regulatory compliance for automated tickets
15%
increase in joint team productivity
22%
increase in productivity related to critical operations requirements
Find out more about how you can deploy Infosys Nia to enhance the efficiency of your business operations.
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