Infosys Language Neutralization, part of Infosys Topaz

Overview

Infosys Language Neutralization, part of Infosys Topaz, allows effective communication between individuals who interact in different languages. It combines automatic speech recognition (ASR), neural machine translation (NMT), and audio synthesis technology to accurately convert conversation in one natural language to another, eliminating linguistic barriers in communication.

Built on Infosys Cortex, a microservices-based, AI-driven customer engagement platform, our language neutralization solution understands the context of an interaction, thereby generating accurate output. Reliability and 24x7 availability of our AI solution empowers enterprises to offer aftersales services, product training, technical support, and customer service in diverse regions and markets.

Infosys Language Neutralization solution, part of Infosys Topaz, is a generative AI offering that mitigates data privacy risks and complies with regulations of sovereign nations by supporting on-premise deployment.

Our AI solution streamlines communication across industry domains.

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Built leveraging NVIDIA Riva, the solution is a cutting-edge speech and translation AI software development kit (SDK), to power language neutralization capabilities. The solution is also compatible with other speech and natural language processing (NLP) service providers. It finds relevance across:

Travel, hospitality and tourism
Enhances the guest experience by enabling tour guides, travel agents and hospitality professionals to serve customers in their native language.

Legal
Ensures equitable access to legal services by facilitating consultations and negotiations in the language of choice.

Education
Fosters inclusive education by providing students from diverse linguistic backgrounds with learning opportunities in classrooms.

Healthcare
Improves healthcare outcomes by ensuring accurate communication between medical professionals and patients.

Contact centers
Improves customer service by empowering customer support to provide assistance and resolve queries in diverse languages.

Challenges & Solutions

Unique accent, voice inflection, and pronunciation of diverse languages and dialects lead to ineffective communication.

Domain-specific phonetic training enables our solution to prevent miscommunication, misinterpretation and misunderstanding.

Global enterprises operating in multiple countries should serve employees and customers in the local language.

The Infosys solution supports 11 languages: Arabic, Chinese, English (US and UK), French, German, Italian, Japanese, Korean, Portuguese, Russian, and Spanish (Latin American and Spain).

Language and domain-specific scripts for training contact center agents and customer support teams increases costs without guaranteeing quality of service.

Our automated solution eliminates investment to develop language skills. In addition, the ability to understand customer queries correctly and respond consistently in real time reduces customer wait times, rationalizes costs, and enhances the efficiency of contact centers providing multilingual support.