Skip to main content Skip to footer Download

Talent retention is critical in today's market – and companies that increased their retention over the past three years were almost a fifth more likely to grow revenue.

Amidst increasing disruption and continuous innovation, talent is becoming a key differentiator in business – and employee retention the key to success. In fact, companies that increased their retention rates over the past three years were almost a fifth more likely to see growth.

How will the future of work dictate the future of your business? we find out.

Hybrid work is here to stay

Remote work is more than a trend. It represents a permanent shift in priorities and preferences of employees with the transition out of the office being led by executives.

0% of companies are planning to increase remote working hires in the next 2 years
0% of executives do not have a permanent desk in the office
0% of mid-managers and C-suite executives work in a flexible/remote space
0% of them said flexible and remote workspace will grow in the future

Remote working will drive employee retention

65% of executives say they use this strategy to attract or retain employees. Companies that increased retention in the two years leading up to 2022 were almost a fifth more likely to have grown revenue and profits.

Remote Working

The best way to keep your employees on board: Go hybrid

Companies that offer their employees a mix of office space options and a hybrid mix of onsite and remote working options have seen an increase in retention rates. This is because today's workplace model is experiential and emotional rather than just about productivity.

Marika Arvelid

Marika Arvelid

Head of Digital Empowerment Strategy & Engagement

Retention Change

1Organizations are increasingly turning to tools that enable real-time conversations, chat-based tools, and VR/AR tools

2Digital Tool Automation and modernization are executives' top investment priorities by value, and volume of workplace initiatives.

3 Businesses need to invest in virtual and digital rollouts – including providing the right hardware and infrastructure for seamless operation


3 Workplace digitization: Three waves, one future

Engaging employees in a changing environment can be challenging, but digital tools offer a way to simplify work and amplify effectiveness as well as convenience.

Wave 1: 2000 to 2020

Establishing Digital

  • Early cloud adoption
  • Advancement of email and collaborative tools
  • Integration of mobile and BYOD
  • Early steps in video conferencing

Wave 2: 2020 to 2022

Virtualizing Workplace

  • Rapid expansion of video conferencing and visual collaboration
  • Consumer applications adopted for communication
  • Scaled hybrid working

Wave 3: 2022 to 2024


  • Focus on the effectiveness and adoption of digital tools
  • Expansion of metrics focused on productivity, usage and experience
  • Increased tool automation and investment in modernization

Diversify your talent pool, and you'll bring new growth

Use of external skills marketplaces, universities, and community colleges links to $503 billion in revenue and $145 billion in pre-tax profit across large firms in the US, UK, France, Germany, Australia and New Zealand

Gig marketplaces link to 1.4 percentage point boost, universities 1.3 percentage and community colleges 1.2 percentage points

Employing community college graduates can increase revenue by 1.5 percentage point

The power of proper training

Effective Training

Typically, only 66% of new skills are being used in the workplace

A 20% increase in skills application links to revenue and profit uplift of 0.6 percentage points

This equates to a potential $66B revenue and $14B in profit uplift that can be realized through better training across large firms in the US, UK, France, Germany, Australia and New Zealand

The business of human-centricity

To keep pace with employees, companies should re-examine their employee relationships from a new perspective. They must deploy new tools and use them in new ways to foster a human-centric culture and succeed in the future.

Insights to light the way ahead

We see a future in which successful businesses will be the ones that are...



To increase talent retention and leverage it for growth



To better manage and improve remote and flexible working outcomes with the help of digital tools



To think beyond the traditional office or home working binary



To bring new growth while enabling new perspectives and ideas



To drive digital adoption and drive stronger growth



Use digital tools to engage, enthrall, and attract talent

Download The Future of Work 2023 Report

To gain insights on how you can set your workforce transformation plan in motion