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IQVIA's Orchestrated Customer Engagement Platform | Infosys

Overview

Infosys’ Cloud-based CRM services using IQVIA OCE product helps improves customer experience and optimizes IT costs by eliminating infrastructure & platform support costs

Fast track the Digital adoption journey of enabling sales force to work from anywhere leveraging all the functionalities of CRM plus Closed-Loop Marketing (CLM), unmatched mobile access and advanced intelligence (ADA) to provide "Next Best Action"

Robust and Collaborative Molecule to Market Modular Cloud CRM Offering

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IQVIA OCE is a strong contender for the Leader position in Pharma CRM with Intuitive UI experience using SFDC lightning coupled with Embedded Intelligence and Seamless connectivity with standard 3rd Party apps used in the Pharma CRM ecosystem ( Concur, Org Manager etc ) and Data (MDM/Onekey). This Best in Class Platform is coupled with proven service capability and global scale of Infosys professionals allowing clients to have quick time to market with very high predictability on successful roll outs

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Challenges & Solutions

IQVIA Pharma solutions are built on single unified SFDC platform and hence are easy to customize and integrate.

IQVIA OCE Unifies and coordinate sales, marketing and medical functions and deploy role specific features for different field personas.

IQVIA OCE is built using SFDC Lightening components and hence has industry leading User experience